Last updated: October 7, 2026
We want you to love your SnappySteps. If something isn't right, here is how returns, exchanges and refunds work.
30-day returns
You can request a return within 30 days of receiving your order. To be eligible, slippers must be unworn, clean and in their original packaging. Trying them on indoors on a clean floor is fine.
How to start a return
Contact us at erkinkurfal@gmail.com or through our contact page with your order number before sending anything back. If your return is approved, we will email you the return address and instructions. Items sent back without an approved return request cannot be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
Exchanges
Need a different size? Contact us within 30 days of delivery and we will help you exchange your pair for another size, subject to availability.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo, and we will make it right with a replacement or a full refund.
Bundles
If you return part of a bundle order (for example, one pair from a 2-pair bundle), the refund is based on the discounted price you paid for that pair.
Items we can't accept
- Slippers that have been worn outdoors or show signs of use
- Items damaged after delivery through misuse
- Returns requested more than 30 days after delivery
Refunds
Once we receive and check your return (or approve your claim for a damaged or wrong item), we will email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to post it.
If you have not received your refund after that time, please contact us at erkinkurfal@gmail.com.